Affiliated Users Served by the Reference Department of Florida Atlantic University Libraries

FAU faculty and staff and their immediate family,
FAU students,
Broward Community College, Indian River Community College and Palm Beach Community College faculty, staff and students,
State University System faculty, staff and students,
Lynn University faculty, staff and students,
Friends of the Libraries,
FAU Alumni Association members, and
Florida Atlantic University benefactors.

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General Services

1. Reference materials are not usually checked out, but exceptions may be made for cause (e.g. a need to do color copying).

2. Annual reports and education vertical file materials may be checked out by affiliated users. They are to be checked out and returned at the Reference Desk. The maximum time allowed is two weeks.

3. Reference items and bound periodicals may be checked out by affiliated faculty and staff with the approval of the liaison librarian or Head of Reference. The time limit will be set by the librarian.

4. Reference items and bound periodicals may be borrowed through interlibrary loan or intra-library loan with the approval of the liaison librarian or Head of Reference. SEFLIN member libraries are permitted to borrow reference materials with the permission of the Head of Reference.

5. Borrowing privileges for special borrowers will be determined on an individual basis as the need arises.

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Computers, CD-ROMs, Online Computer and Internet Searching

1. Patrons are requested to limit their time to 20 minutes if others are waiting to search a CD-ROM database.

2. Online computer literature searches are available to affiliated users. Requesters will be charged for database use, telecommunication charges and prints, if applicable. Requesters must complete a Search Request Form (available at the Reference Desk) and submit it to the library staff member at the Reference Desk. A short interview will be held to confirm the parameters of the subject to be searched. At this time a cost estimate will be made. However, the requester will be responsible for all charges incurred. The average turn around time for searches is 24 hours (Monday-Friday), unless time or staff constraints exist. After the search is completed, the results will be given to the requester, along with any necessary explanations. The invoice will be mailed to the requester.

3. Other electronic searching will be done on a case by case basis. Charges for printing may need to be assessed, because of the length of some documents.

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Consultations

Consultations are available to affiliated patrons. Requesters must complete a Consultation Request Form (available at the Reference Desk) and submit it to the librarian at the Reference Desk. Requesters will be contacted by phone to arrange a consultation.

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Orientations

Professors are encouraged to conduct their own library orientations. It is strongly recommended that a librarian meet with the professor prior to the date of the orientation. At this time, the librarian will advise the professor about the resources and services that are currently available in the Library. However, if it is preferred, a librarian can conduct the orientation. The following rules apply to affiliated users:
1. The Bibliographic Instruction Coordinator in the Reference Department must be notified about all library tours and orientations, even if a librarian's assistance is not needed.
2. All orientations must be arranged at least two weeks in advance of the scheduled library visit.
3. Professors should provide librarians with copies of the course syllabus and/or library assignment, at least one week prior to the orientation.
4. The recommended maximum size for a group orientation is 25.

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Telephone Questions

1. If a telephone question can be readily answered using the materials located at the Desk, the librarian may do so while the patron is on the line. However, patrons at the Reference Desk will take priority over telephone questions.

2. If the call is a local one and there are patrons waiting at the Desk, the librarian may put the call on hold or take the number and call the person back. Long-distance callers will be given the option of holding or calling back. If the question requires locating information elsewhere in the Library, the information must be phoned back to the patron. Long-distance callers will be asked to call back at a specified time for the information.

3. If a question requires in-depth research, patrons are requested to come into the Library to avail themselves of the material. The number of titles (i.e. books, journals) that can be looked up in the online catalog (LUIS) is limited to three. The availability of books in the stacks will not be verified.