Head of Technical Services, FAU Libraries
Florida Atlantic University and the University Libraries
Welcome Carol Hixson

The Environment

Established in 1964 as the first public university in southeast Florida, FAU currently serves more than 30,000 undergraduate and graduate students on multiple campuses located along Florida's beautiful southeast coast in Broward, Palm Beach, and St. Lucie counties. FAU has ten distinguished colleges that offer more than 180 degree programs, including the new Schmidt College of Medicine, and is home to one of the world's preeminent marine science education and research centers, the Harbor Branch Oceanographic Institute. FAU is taking its place among the world's great research centers and has been given the designation of a "High Research Activity" university by the Carnegie Foundation for the Advancement of Teaching. FAU was ranked 27th by U.S. News & World Report among all American universities for campus diversity, with 49% of its student body classified as minority or international students. In 2015, it earned the distinction of being a federally designated Hispanic Serving Institution.

With an annual materials budget of three million dollars, FAU Libraries house approximately 3.7 million items and provide access to over 80,000 electronic journals, nearly 500 databases, and a growing collection of e-books and streaming videos. The Libraries house many distinctive collections including artists' books, sound recordings, print music, rare books and manuscripts, and University Archives. The S.E. Wimberly Library serves as a selective depository library in the Federal Depository Library Program and is also a depository library in the Florida State Depository System. The Digital Library creates online collections from unique materials from Special Collections and University Archives and serves as the University's repository for the intellectual output created on campus.

The Libraries offer multifaceted instructional services including workshops, research consultations, tutorials and webcasts as well as broad-based creative outreach programming that encourages student and public engagement. The Libraries maintain formal relationships with the Center for Research Libraries, the State University Libraries (through the Florida Virtual Campus) and area libraries in the Southeast Florida Library Information Network. The Libraries have an annual budget of approximately $8 million with over 90 faculty and staff to support its mission.

This is an exciting time to consider a leadership role at the Florida Atlantic University Libraries. Under the leadership of a new Dean, the Libraries are in the process of realigning their organizational structure and services to position them more strategically and effectively to support the current and future needs of Florida Atlantic University’s students, faculty, and the broader community. FAU Libraries are committed to developing and strengthening partnerships with the colleges and other units in support of the University’s mission of excellence and innovation in teaching, outstanding research and creative activities, public engagement and distinctive scientific and cultural alliances, as well as its strong commitment to the success of all students and opportunities for lifelong learning. The Libraries are in the process of developing a new strategic plan and mission.

The Position

The Florida Atlantic University Libraries are seeking a highly experienced and nationally engaged individual to lead the Technical Services Department. Reporting initially to the Dean of University Libraries, the Head of Technical Services will oversee workflow and engage with new technologies and enhancement opportunities in response to user needs and priorities of the University Libraries. The department head must foster an environment of effective communication and collaboration with departmental faculty and staff, as well as with colleagues in all areas of the University Libraries.

The position is responsible for oversight of acquisition, processing, and accessibility of materials for the Libraries’ collections. The Department Head will provide leadership for a service-oriented approach to technical services operations, including strategic planning, budget management, and management of departmental personnel. The incumbent will plan, implement, and evaluate operations, establish policies and procedures, and set priorities in consultation with Collection Management, Special Collections, partner campus library personnel, and other client departments. The incumbent will work with a team of supervisors to coordinate training, evaluation, and supervision of technical services staff.

The ideal candidate will possess a strong commitment to providing excellent customer service; demonstrated interpersonal skills encompassing the ability to interact collegially with a variety of colleagues and levels of staff; ability to use technology in creative ways to solve problems and create efficiencies; demonstrated ability to promote teamwork, equality, and inclusiveness; and excellent written and oral communication skills.


  • Provides leadership for the Technical Services Department which includes responsibility for monographic and serials acquisitions and cataloging, including electronic resources. The department also handles mailroom activities.
  • Reviews Technical Services operations in light of a new Libraries Strategic Plan and implements as appropriate the recommendations from an external review of technical services operations
  • Supervises and mentors Technical Services unit heads and others to ensure the effective organization of departmental workflows and the transition to new service models
  • Collaborates with the Head of Collection Management and the Libraries’ Business Manager to prepare budget allocations and projections for the collections of the FAU Libraries
  • Cooperates and fosters an atmosphere where participation and communication can occur between Technical Services and the other library and university departments
  • Coordinates personnel to effectively accomplish Technical Services' goals, oversees implementation of training plans, and supervises general procedures
  • Evaluates, prioritizes and coordinates special projects with department unit heads and supervisors
  • Recommends and coordinates effective workflows in the soon-to-be implemented Sierra/Encore ILS
  • Serves on university-wide committees and takes a lead role in library-wide projects and initiatives as needed
  • Engages in ongoing professional development and scholarship
  • Prepares an Annual Report for Technical Services activities and accomplishments including statistical reporting, budgeting, personnel placement/utilization, training, and the goals of the Technical Services Department
  • Performs other duties as assigned
Welcome Carol Hixson

Minimum Qualifications

  • ALA-accredited master’s degree in Library or Information Science or its equivalent.
  • Minimum of five years of post-master’s professional experience in library technical services in an academic, public, or special library
  • At least three years of supervisory experience in the technical services operation of a comparably-sized or larger library
  • Current knowledge of trends and best practices in technical services with the ability to articulate a strategic vision for technical services in a rapidly evolving library landscape.
  • Strong written and oral communication skills with evidence of effective and collegial interactions across departmental and staffing levels.
  • Strong analytical and problem solving skills
  • Willingness to consider new approaches, with experience in developing and implementing new ideas in a complex organization and with a focus on exceptional customer service
  • Experience using statistics and data analysis to improve and document work outcomes
  • Commitment to diversity and inclusion and developing a nurturing environment for staff of all backgrounds

Preferred Qualifications

  • Experience working in an academic library environment
  • Experience supervising librarians as well as support staff
  • Experience working with complex budgets
  • Knowledge of and experience applying a variety of metadata standards
  • Experience licensing scholarly content and working with vendors.
  • Experience working successfully in a unionized academic environment with a clear understanding of the principles of shared governance
  • Experience working in a multi-campus environment or in multi-institutional consortia.
  • Experience with strategic planning and project management.
  • Collection development experience
  • A record of scholarship and contributions to the profession through peer-reviewed publications in librarianship or conference presentations at national or international library or related conferences
  • A record of professionally relevant service within a university or college, a state, a region, the nation, or internationally.


Position will be at the faculty rank of Associate Librarian or University Librarian, depending on qualifications and background. Library faculty positions are not tenure-track. This position is a faculty administrator position and is not covered by the Collective Bargaining Agreement.

To learn more about the FAU Libraries services and programs, visit the Libraries’ website at:

Florida Atlantic University is a public institution and member of the State University System of Florida and is an Equal Opportunity/ Equal Access Institution.