Florida Atlantic University Libraries Vision, Mission, and Strategic Plan

STRATEGIC PLAN 2003-2008

GOAL II: Services

Support the information needs of our users as determined by each campus.

II.A. Objective: Offer innovative services through new information technologies.

Strategy		Outcome
II.A-1. Investigate and test new storage device which will allow the user to manipulate research data.
Campus Boca Raton Target Date 2003-2004, 2005-2006 Accountable Individual Systems Staff		2003-2004: Purchased memory keys for staff which allow for 16 or 64 meg of removable data storage. Provided patrons with USB ports and CD-RW drives on the new PCs in CPM and Reference, enabling them to download data to memory keys and CDs. 2005-2006: Provided patrons with USB ports and DVD-RW drives on the new PCs in Reference, enabling them to download data to memory keys and CDs.

II.A-2. Explore upgrading of existing PCs and purchasing of new PCs.
Campus Boca Raton Target Date 2003-2004, 2005-2006, 2007-2008 Accountable Individual Systems Staff		2003-2004: Installed 50 new PCs and 10 laptops for patron checkout at the Boca Campus Library. Ordered 6 PCs for Reference, 32 laptops for bibliographic instruction. 2005-2006: Purchased 14 DELL OptiPlex GX280 PCs for student use in the Media Center. Upgraded the public printers for patrons in CPM and Reference. Installed a new color laser printer in Reference allowing patrons to print in color. Purchased and installed 35 PC's for the new electronic classroom.

Campus Davie Target Date 2005-2006, 2007-2008 Accountable Individual Relevant Departments		2005-2006: Use of print recovery card on photocopiers. Expanded FAU network and completed wireless network in the building.

Campus Ft. Lauderdale Target Date 2005-2006, 2007-2008 Accountable Individual Relevant Departments		2005-2006: Within the Broward County Main Library is a room for the FAU faculty and students to use reserve materials for their research needs. Two up-to-date computers, a scanner, a design jet printer, a light table, and a tv/vcr/dvd combo were installed in the room. Additionally, there were at least three areas in the library with wireless capability.

Campus Jupiter Target Date 2003-2004, 2005-2006, 2007-2008 Accountable Individual Systems Staff		2003-2004: Installed 20 PCs at the Jupiter Campus Library. In Process: Ordered 20 new PCs for the Bibliographic Instruction/Open Lab in the new Library. 2005-2006: Purchased three additional laptop computers to accommodate growing student need. Added two flat screen monitors.

II.A-3. Develop procedures that will create the interface which will access ALEPH.
Campus Boca Raton Target Date 2004-2005, 2005-2006 Accountable Individual Systems Staff		2003-2004: Due to statewide delay in the implementation of ALEPH this action item is deferred until 2005-06. 2005-2006: Installed various versions of the ALEPH software on Staff PCs as needed for testing the system prior to the implementation of ALEPH in June 2006. Completed

II.A-4. Implement forthcoming computer technology and other advances related to library information systems.
Campus Boca Raton Target Date 2003-2004, 2005-2006, 2006-2007, 2007-2008 Accountable Individual Systems Staff, Technical Services Staff, Public Services Staff		2003-2004: In Process: Purchased Wacom Intuos Tablets for Special Collections staff. 2005-2006: A total of 50 computers were either replaced or added in the Reference Department area. All the computers have Microsoft Office software and are connected to a new color printer. The staff is currently reviewing the possibility of adding log in software for security and access reasons to better serve the FAU campus. The library now has access to wireless printing from lap tops. Installed Microsoft .Net software on the Web Server to support a project in Technical Services. Installed OCLC’s new Client Connexion for staff in Technical Services to replace OCLC’s CatMe and web-based Connexion programs.

Campus Jupiter Target Date 2005-2006, 2006-2007, 2007-2008 Accountable Individual Systems Staff		2005-2006: Six laptop computers configured to print to Jupiter Public Printer.

II.A-5. Explore new methods for online ordering.
Campus Boca Raton Target Date 2003-2004, 2005-2006, 2006-2007 Accountable Individual Technical Services Staff, Collection Development Staff, Systems Staff		2003-2004: In process: transition to approval selection via email for College of Science. Discussions with vendors and faculty; full-scale implementation projected after 2005-06 due to ALEPH delay. 2005-2006: Discussions with book and serial vendors (1/04; 6/04; 10/04; 1/05). We currently order materials online from 3 vendors. The implementation of Aleph Acquisitions functions on June 19, 2006 will result in new order routines with vendors that will include online ordering and will improve efficiency of ordering from large book vendors.

Campus Davie Target Date 2005-2006, 2006-2007 Accountable Individual Relevant Departments		2005-2006: EDI to implement with ALEPH July 2006.

Campus Ft. Lauderdale Target Date 2005-2006, 2006-2007 Accountable Individual Relevant Departments		2005-2006: The Broward County Main Library has been using the Baker & Taylor online ordering for at least three years.

II.B. Objective: Create a more user-centered library to support research and learning.

Strategy		Outcome
II.B-1. Investigate ways to allow books to circulate more effectively.
Campus Boca Raton Target Date 2003-2004, 2005-2006, 2007-2008 Accountable Individual Access Services Staff		2003-2004: Department staff are increasing shelving productivity by using a new shelving log to determine which areas aren't being shelved quickly or frequently enough. Also, staff is continuing to do late afternoon pick-ups in addition to morning and night pick-ups. Both actions have resulted in more efficient circulation by reducing the amount of time materials are off the shelves and by making materials easier to find. 2005-2006: Actions adopted in 2003/04 continued to be implemented in 2005/06. In addition, staff are regularly emptying library book drops. New signage was added to stacks in order to inform patrons that some parts of the general collection are in temporary storage on the 5th floor. Access Services has adopted the policy of immediately paging 5th floor books for patrons, while they wait. A request form has been created for the rare instances in which 5th floor books cannot be paged immediately.

II.B-2. Improve and expand Interlibrary Loan services to support the advancement of research.
Campus Boca Raton Target Date 2003-2004, 2005-2006, 2006-2007, 2007-2008 Accountable Individual Interlibrary Loan, Systems Staff		2003-2004: Implemented electronic delivery of articles through the Odyssey function of ILLiad. Created custom queues for faculty, distance education, and intra requests to provide more expedient service. In process: Purchase additional PC with Ariel software license and scanner to improve efficiency in ILL work flow. 2005-2006: Worked with Image Access to install and configure the Bookeye Interlibrary Loan in order to improve electronic delivery of articles to faculty and staff. Implemented 'Faculty Express' a document delivery service to FAU Faculty of the Boca Raton campus. Delivery includes FAU resources, print and electronic delivery of articles and books to faculty.

Campus Ft. Lauderdale Target Date 2005-2006, 2006-2007, 2007-2008 Accountable Individual Relevant Departments		2005-2006: The Broward County Main library has hired an additional person to assist in the fulfillment of interlibrary loan requests.

Campus Jupiter Target Date 2005-2006, 2006-2007, 2007-2008 Accountable Individual Interlibrary Loan		2005-2006: Worked with ILL department at Wimberly to establish a separate Jupiter queue. Improved ILL delivery time between Jupiter and Boca by using campus mail courier service three days per week. Made audiovisual materials available for loan outside FAU. Hired additional staff at Jupiter to enable 7-day/week processing of ILL materials.

II.B-3. Increase efforts to publicize access to Government Documents on the web.
Campus Boca Raton Target Date 2003-2004, 2005-2006, 2006-2007, 2007-2008 Accountable Individual Government Documents Staff, Information Literacy and Instructional Services, Reference		2003-2004: Efforts to publicize access to Government Documents includes articles placed in FAU Libraries Newsletter, outreach and visits to Faculty, and recommending outreach activities through the SEFLIN Government Documents Committee. 2005-2006: The Government Documents web site is in the process of being redesigned to create a more user-friendly interface and to allow easier access to electronic resources. The site will feature web pages which publicize new electronic documents, new government web sites, and the latest “headline” information releases. The Library’s Instruction Program continually includes information about government documents in instruction sessions and the Government Documents Librarian has given presentations to several classes about using government resources. The Librarian has worked with other documents librarians in SEFLIN on finding ways to increase awareness of government resources and attended the annual FDLP Conference in Washington to keep abreast of changes in how government information is disseminated and share ideas on how access to this information can be enhanced.

II.B-4. Create web-based virtual tour of libraries.
Campus Boca Raton Target Date 2003-2004 Accountable Individual Web Team, Information Literacy and Instructional Services		2003-2004: The virtual tour will be completed and loaded to the website in April 2004. Completed

II.B-5. Evaluate user satisfaction with LibQUAL+ and other means of assessment.
Campus All Campuses Target Date 2003-2004, 2004-2005, 2005-2006, 2006-2007, 2007-2008 Accountable Individual Library Administration, Related Departments		2003-2004: Self-studies of library services as mandated by the university of all administrative support areas continue. Preparation for the implementation of LibQUAL+ took place and the survey opened on March 15, 2004 and will continue until April 9, 2004. Results will be received in June, and during the following fiscal year, data will be analyzed and changes implemented and marketed. During the 2005-2006 year, the FAU Libraries will reassess its services using LibQUAL+. 2004-2005: Results were received from the 2003-2004 LibQUAL+ study in June, 2004. A report was written and submitted to the Director. The coordinator of the survey gave presentations at each of the library campuses to inform faculty, staff, and the student body about the progress of the library. 2005-2006: The Coordinator of Assessment and Planning will train at the ALA annual conference in June 2006. The second FAU LibQUAL+ survey study will be implemented in the spring of 2007. After this second survey is implemented, the result sets from the 2004 and 2007 survey's will be compared to see what information emerges to better improve the library.

II.B-6. Assess student preferences for hours of operation.
Campus Jupiter Target Date 2005-2006, 2006-2007, 2007-2008 Accountable Individual All Staff		2005-2006: Distributed a survey to students at end of the Spring term.

The Vision, Mission, and Strategic Plan were made possible through the efforts of the librarians and staff of the FAU Libraries, as well as the valuable contributions of our stakeholders, including FAU students, faculty, administration, staff, our consortial partners, and donors.

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